Refund Policy

Failed generation

When a generation task is confirmed failed, its reserved credits are automatically returned to your account. If submission status is uncertain, the task is checked before its credits are settled or returned. Please avoid submitting the same request again while it is under review.

Completed videos

AI results vary. A completed video may differ from its reference in appearance or motion. If you believe the service did not deliver a usable result, contact support with the task ID so the issue can be reviewed.

Credit purchases

For accidental purchases, duplicate payments or unused-credit refund requests, contact support with your payment receipt. Purchase refunds are reviewed individually; this page does not promise automatic cash refunds for every request. Your applicable statutory rights are not affected.

Use the contact form for support. Never include card details or passwords.